At The WildFoot Cabins, we are committed to protecting the privacy of our guests. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or book a stay with us.
1. Information We Collect
We collect information to provide a better experience for our guests, including:
- Identity Data: Name, passport or ID number (for check-in requirements).
- Contact Data: Email address and phone number.
- Stay Preferences: Dietary requirements (for our private chef service), arrival times, and special requests regarding our amenities (e.g., extra warm bedding).
- Technical Data: IP address and cookies used to improve our website performance and Wi-Fi services (SSID: mountainpeaks).
2. How We Use Your Information
We use your data to:
- Process and confirm your bookings.
- Coordinate our private chef service, ensuring garden-fresh meals meet your dietary needs.
- Communicate details about your hike to the waterfalls or caves.
- Provide secure access to our on-site Wi-Fi.
- Improve our cabin facilities and guest experience.
3. Data Sharing and Disclosure
We do not sell your personal data. We only share information with third parties when necessary:
- Service Providers: Such as our private chefs or mountain guides to facilitate your requested activities.
- Legal Requirements: If required by Kenyan law or for the safety of our guests and staff.
4. Data Security
We implement industry-standard security measures to protect your information. Whether you are booking through our site or using our Wi-Fi, we strive to ensure your data is handled securely.
5. Your Rights
Under the Kenya Data Protection Act, you have the right to:
- Access the personal data we hold about you.
- Request the correction of inaccurate information.
- Request the deletion of your data after your stay, subject to legal record-keeping requirements.
6. Cookies
Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, though some website features may not function properly as a result.
7. Contact Us
For any questions regarding this Privacy Policy or your data, please contact us at:
- Email: reservations@thewildfoot.com
